hat is my time worth?” This is a question that
all retailers need to ask themselves when
equipping their stores.
The good news is that today’s high-tech
equipment o;ers plenty of options to help retailers cut
down on the amount of labor required for countless processes across the store, including in the deli/foodservice
area, where several grocers are following the leads of convenience stores by testing computerized ordering systems
that streamline the process from start to ;nish.
Bu;alo, N.Y.-based Dash’s Market is taking the leap
into the world of computerized grocerant solutions and
will soon install Dumac’s RORCv; Self Service Kiosk
in-store, which the retailer expects will cut down on the
amount of labor needed to run the foodservice section
and reduce the footprint created by physical equipment.
The self-service kiosk will also help prevent inaccura-
cies throughout the ordering process, says Erin Sidoni,
systems supervisor for Dash’s. Now, “any menu changes
that are made need to be done in both the kitchen sys-
tem and the POS system,” she says. “The current system
opens the door to inaccuracies and missed rings; having
one system helps reduce these chances.”
Dash’s has one computer for inputting orders by an
employee, which are then handed down the line to
another employee who tenders the order out on a second
register. By having one system handle both the kitchen
functions as well as the front-end functions, the retailer
will be able to cut out a step in the process, Sidoni says.
“Adding the Self Service Kiosk is another element we
see as both labor savings and customer enrichment,” she
says. “With the self-ordering kiosks, we free up employ-
ees to deliver a great food experience, while allowing our
guests to customize the experience to their preferences.”
Dash’s is not the only retailer moving toward streamlined, computerized ordering systems: Costco recently
started testing a similar system in its food court at its
Tustin and Pacoima, Calif., stores. A store employee told
The Orange County Register that since the technology’s
installation, wait times have been cut substantially.
Cameras Keep an Eye on Stock
Keeping track of which stock is running out and when
can be a major headache for retailers and store associates, but there are several solutions to help address this
issue. For example, technology created by Atlanta-based
Trax International enables retailers to optimize store
labor by positioning its Trax Io T cameras on shelves
opposite fast-moving goods. The cameras will take pictures throughout the day and send noti;cations to store
employees when a product is out of stock or running low.
David Gottlieb, GM of global retail for Trax, says the
technology allows store employees to quickly resolve
stocking issues before customers are a;ected. The only
other way to ;ind issues such as these is for “
employees to constantly walk the store. Trax enables retailers
to improve their planning accuracy and merchandising
e;ectiveness,” says Gottlieb.
The technology gives retailers “visibility into the rate
that customers shop the home location of their products,” he says. “That information, which has likely never
been available, can be input to their ordering systems to
improve their overall supply chain down to the shelf.”
Wrapping Up the Back End
Retail-focused software can make things easier on
the store ;oor, but there are also plenty of time-saving
options available in the hardware realm. Machines used
There are more ways than ever for retailers to cut labor
and save time across every avenue of the grocery store.
By Rebekah Marcarelli
amount of cleaning
time saved when
using a deli slicer
with removable parts.
Equipment & Design
allow food to be
cooked at the push
of a button.